TripleLift
Accountant
Detroit, United States; New York, US•5 months ago
$75K – $95K
accountingpayrollcompensation
Other3 days agoHybrid
Epsilon
Senior Global Customer Support Analyst
customer supportITSMServiceNowJiraincident managementcase managementtriagetechnical supportclient-facing
Key details
Salary
$76K – $142K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Chicago, United States
Full job description
Epsilon Retail Media is seeking a mid-level Platform Operations Customer Support professional responsible for supporting, managing, monitoring, and troubleshooting production systems. The role involves triaging customer support requests, incident management, collaborating with internal teams for resolution, and providing customer education on products. Candidates should have 3-5 years of customer support experience, strong communication skills, knowledge of ITSM principles, and experience with tools like ServiceNow or Jira. Benefits include flexible time off, paid holidays, health coverage, 401(k), and more. Location: Chicago, Illinois.
What you'll do
- Act as the first point of call for customer support requests, incidents, and queries within a follow the sun support model
- Triage, troubleshoot, and classify cases, identify incident trends, record and document interactions
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