Full job description
Lead design, customization, and optimization of CRM platforms ensuring robust integration, advanced data analytics, and scalable solutions aligned with strategic objectives. Lead complex digital and software solutions development in CRM domain. Provide technical guidance and mentorship to junior engineers. Ensure architectural integrity and maintain documentation. Participate in project planning and drive continuous improvement. Act as SME for client work and contribute to team vision and strategy. Requirements include strong experience with Microsoft Dynamics, Salesforce, HubSpot, programming in APEX, C#, .NET, REST/SOAP APIs, CI/CD tools, Agile/Scrum environments, data analysis tools (Excel, Power BI, Tableau), and customer data management. Must work independently and manage multiple priorities. No work visa sponsorship available. Benefits include 25 vacation days, volunteering days, wellness days, health insurance, hybrid work with 1 day/week in office, digital nomad policy, career development, and various employee perks.
What you'll do
- Lead the design and development of complex digital solutions in the CRM domain
- Lead the development of complex software solutions
- Provide technical guidance and mentorship to junior engineers
- Ensure architectural integrity and consistency across the software development lifecycle
- Develop and maintain software architecture documentation
- Participate in project planning and estimation activities
- Drive continuous improvement initiatives within the development team
- Act as a subject matter expert (SME) for pitches and client work
- Contribute to the vision and strategy of the team
Requirements
- Excellent knowledge and experience in CRM Systems: Microsoft Dynamics (backend and frontend preferred), Salesforce, HubSpot
- Ability to implement efficient, scalable, and maintainable CRM solutions
- Excellent problem-solving skills with ability to troubleshoot and resolve complex issues
- Experience leading and managing project development in Agile or Scrum environments
- Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins)
- Ability to work independently and as part of a team, managing multiple priorities and deadlines
- Ability to guide junior members
- Ability to query databases for customer data extraction and reporting
- Strong programming skills in APEX, C#, .NET, others
- Strong understanding of REST/SOAP APIs for CRM integration
- Strong experience with Excel, Power BI, Tableau or others for data analysis and reporting
- Strong understanding of data segmentation, customer lifecycle, and personalization
- Ability to diagnose CRM-related technical issues and provide solutions
- Team player with organizational skills and dedication to transparency
- Work visa sponsorship is not available
Tech stack
Microsoft DynamicsSalesforceHubSpotAPEXC#.NETREST APIsSOAP APIsGitHubGitLabBitbucketJenkinsExcelPower BITableau
Benefits
25 vacation days2 additional volunteering days3 extra wellness daysMental Health First Aider and Employee Assistance programHealth insurance (also for family members)Cutting edge technology and latest IT toolsSoftware-house environmentAgile and flexible working hoursHybrid working (1 day per week / 4 days per month in office)Digital nomad policyFocus on career developmentFull access to Dentsu Academy global online learning platformBeers, foosball, and ping-pongFree breakfast every second Wednesday of the monthEmployee discountsTeam and company eventsReferral bonus program