Pacvue is seeking a senior full-time remote client relationship manager with 5+ years experience in e-commerce sales or digital marketing and client-facing account management. The role involves managing paid search and display media strategies across retail media platforms such as Amazon, Walmart, Instacart, and Criteo. Responsibilities include owning client relationships, developing growth plans, managing budgets, reporting on retail media KPIs, and collaborating cross-functionally. Candidates must have strong analytical skills, experience with AI tools, advanced Excel and PowerPoint skills, and preferably Amazon Marketing Cloud experience. Benefits include flexible PTO, paid holidays, medical and dental insurance, 401k match, paid parental leave, and wellness memberships. Salary range is $105,000-$130,000 USD plus bonus eligibility.
What you'll do
Own day-to-day execution of the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
Serve as the main point of contact for client stakeholders
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Develop growth plan recommendations for client accounts, gain client alignment, and execute against the agreed-upon approach with manager guidance on complex or ambiguous scenarios
Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
Leverage retail media activities and retail readiness recommendations to drive increased traffic, conversion, and organic search ranking improvement
Highlight incremental sales opportunities through retailer programs, promotional opportunities, and recommendations to improve operational KPIs
Develop annual budget recommendations and allocate budgets across campaigns and retailers aligned with business objectives, with manager review at key milestones
Develop an annual marketing calendar incorporating key drive periods including macro and micro seasons, new product launches, and client media calendars
Use Pacvue technology to manage budget pacing, communicate trends and pacing to clients, and deliver results within budget thresholds
Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking
Support retailer share, revenue, and profitability goals while integrating client internal objectives
Create retail media plans for new product launches including retail readiness recommendations
Prepare and present regular business reviews with client teams
Partner cross-functionally with Product, Sales, and Support teams to resolve client issues
Identify and champion opportunities to streamline processes and build repeatable workflows including use of AI tools
Responsible for reporting, analysis, and communication with Pacvue and client teams
Requirements
5+ years experience working in e-commerce sales and/or digital marketing
5+ years previous client-facing account management experience
Self-starter with ownership, collaboration, transparency, action and results orientation
Strong analytical skills
Proven ability to manage paid search and/or paid display strategies across retail media platforms
Solid working knowledge of how retail media, sales, and operations connect
Proven track record in relationship building and managing client stakeholders
Previous people management or mentorship experience is a plus
Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
Proven success in driving results and implementing ideas in a fast-paced environment
Works efficiently and looks to streamline processes and workflows
Excellent organizational, communication, and presentation skills
Experience using AI to expedite or build new workflows (Claude, ChatGPT, etc)
Moderate to advanced Excel and PowerPoint skills
Amazon Marketing Cloud experience preferred
Passion for measurement and data-based media activation
Tech stack
paid searchpaid displayretail media platformsAmazonWalmartInstacartCriteoPacvue platformAI toolsExcelPowerPointAmazon Marketing CloudClaudeChatGPT
Benefits
Flexible Paid Time OffPaid Holidays and Floating HolidaysMedical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance401k with Employer MatchUp to 2 Days of Paid Time Off to Volunteer with a 501c OrganizationPaid Parental LeaveCompany-subsidized membership to Wellhub and PelotonFertility and family-building information platform through Carrot
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