Director, Marketplace Operations role based in Pune office. Lead and manage a team delivering client support across Supply and Demand Operations, External Partnerships, Analytics, and Reporting. Responsibilities include setting strategic direction, mentoring, improving team efficiency, managing client experiences via ticketing portal, ensuring operational excellence, leveraging analytics for business decisions, and ensuring compliance with policies. Requires 8+ years leadership experience in Client Operations with 3+ years in senior leadership, strong operational and analytical skills, client-facing experience, and ability to manage global operations. Bachelor’s degree required; MBA preferred. Hybrid work policy with 3 days in office, working UK business hours (3:30 p.m. to 12:30 a.m. IST).
What you'll do
Lead, inspire and develop an Operations team fostering a culture of accountability, collaboration, and continuous improvement
Set strategic direction, operational priorities, and performance goals for the Marketplace Operations function
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Requirements
Proven experience (8+ years) in leadership roles in Client Operations or related client service functions
At least 3 years in a senior leadership capacity
Demonstrated success managing large and diverse teams
Strong operational and analytical capabilities with experience leading data-driven decision-making
Exceptional client-facing skills and experience managing complex client relationships
Experience in scaling global operations and implementing process improvements across multiple functions
Excellent communication, interpersonal, and executive presence with ability to influence stakeholders at all levels
Bachelor’s degree required; MBA or advanced degree preferred
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