AdTechTalent
Programmatic10 months agoHybrid

TripleLift

Senior Director, Marketplace Operations

client operationsleadershipprogrammaticanalyticsoperations managementprocess improvementclient supportdata-driven decision makingmarketplace operations

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

5-10

Location

Pune, India

Full job description

Senior Director, Marketplace Operations role based in Pune. Lead a team delivering client support across Supply and Demand Operations, External Partnerships, Analytics, and Reporting. Responsibilities include team leadership, setting strategic direction, mentoring, supporting global advertising business operations, improving team efficiency, managing client experiences via ticketing portal, ensuring operational excellence, leveraging analytics for business decisions, ensuring compliance with policies, collaborating with executive leadership on strategy, and advising on client trends and operational performance. Requires 8+ years leadership experience in Client Operations or related fields with 3+ years in senior leadership, strong operational and analytical skills, client relationship management, experience scaling global operations, excellent communication skills, and a bachelor's degree (MBA preferred). Work schedule includes 3 days in office and 2 days remote working UK hours.

What you'll do

  • Lead, inspire and develop an Operations team fostering a culture of accountability, collaboration, and continuous improvement
  • Set strategic direction, operational priorities, and performance goals for the Marketplace Operations function
  • Mentor and develop direct reports to enhance leadership capability across the organization
  • Build strategies to ensure that the Pune-based Marketplace Operations teams can support a global advertising business that spans multiple time zone support
  • Drive initiatives that improve team efficiency, scalability, and effectiveness in serving global clients
  • Ensure delivery of exceptional client experiences for self-service clients utilizing Triplelift’s external ticketing portal
  • Establish and monitor SLAs for ticket response and resolution times
  • Own operational excellence for client-facing services, including process optimization, workflow management, and service-level adherence
  • Partner with internal stakeholders to leverage analytics for strategic business decisions, including resource planning, performance forecasting, and service improvement initiatives
  • Ensure compliance with global TripleLift policies and standards while adapting operations to regional requirements and expectations within India
  • Collaborate with executive leadership to define long-term strategies for Marketplace Operations and operational effectiveness
  • Identify opportunities for innovation in service delivery, client engagement, and operational processes
  • Serve as a trusted advisor to senior leadership on global client trends, operational performance, and service initiatives

Requirements

  • Proven experience (8+ years) in leadership roles in Client Operations or related client service functions, with at least 3 years in a senior leadership capacity
  • Demonstrated success managing large and diverse teams
  • Strong operational and analytical capabilities, with experience leading data-driven decision-making
  • Exceptional client-facing skills and experience in managing complex client relationships
  • Experience in scaling global operations and implementing process improvements across multiple functions
  • Excellent communication, interpersonal, and executive presence, with the ability to influence stakeholders at all levels
  • Bachelor’s degree required; MBA or advanced degree preferred

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