Senior Director, Customer Strategy

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Senior Director role at Merkle, a dentsu company, based in London with hybrid working. Lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation. Build senior client relationships, lead multidisciplinary teams, and contribute to practice growth. Requires significant experience in customer and business strategy, senior strategic leadership on complex client engagements, strong commercial acumen, broad CRM and customer experience knowledge, and excellent communication and collaborative leadership skills. Benefits include private medical insurance, virtual GP, sick pay, wellbeing days, flexible holidays, retail discounts, gym access, enhanced family leave, fertility support, life assurance, income protection, and financial education.