The Trade Desk seeks a Director-level leader to manage an East-based Client Services team focused on Account Management and Trading. The role requires 10+ years of people management experience and deep expertise in programmatic advertising, including DSPs, campaign execution, optimization, and measurement. Responsibilities include leading team performance, building senior client relationships, collaborating with Business Development, driving programmatic strategies, aligning management on account assignments, talent development, process optimization, and representing client feedback for product strategy. The position demands strong leadership, technical fluency, strategic planning, and ability to operate in a fast-paced environment. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid sick and vacation time, stock-based compensation, and an employee stock purchase plan. The base salary range is $135,400 to $248,300 USD.
What you'll do
Lead an East-based Client Services team across Account Management and Trading, establishing clear operating rhythms, performance standards, escalation paths, coaching, and prioritization to drive consistent execution against client and revenue goals
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Bellevue, United States; Boston, United States; Boulder, United States; Chicago, United States; Denver, United States; Los Angeles, United States; New York, US; San Francisco, United States; San Jose, United States; Seattle, United States; Ventura, United States•7 days ago
Build and maintain trusted relationships with senior client stakeholders, bringing executive presence, understanding of their business objectives, and strategic guidance to deepen partnerships and drive long-term client growth
Build collaborative partnerships with Business Development leadership to align on growth strategy, client prioritization, resourcing, and execution standards
Take a proactive approach working with agencies, brands, and retail/commerce clients to plan, scale, and optimize programmatic strategies that drive client growth
Translate long-term business priorities into clear team plans, operating rhythms, and client strategies
Ensure the management team is aligned in assigning accounts and planning the organization for the long term
Attract, develop, and retain top talent by investing deeply in coaching, training, feedback, succession planning, and clear career development paths across managers and individual contributors
Create structure, consistency, and accountability across the team to improve execution quality, collaboration, and professional maturity
Unblock and resolve issues impacting the team’s ability to hit goals by collaborating with cross-functional leadership and optimizing processes
Own the client support model and represent portfolio-level product needs by translating client feedback into actionable input for product strategy
Solve complex operational and client challenges by creating scalable solutions quickly, decisively, and resourcefully
Set the tone for the Client Services team and contribute to the national Client Services organization’s culture and values
Requirements
Deep experience in programmatic advertising, with fluency in DSPs, campaign execution, optimization, measurement, and the broader ad tech ecosystem
10+ years of strong people management experience
Natural leader and motivator of people with a collaborative team approach
Strong technical fluency and ability to engage deeply with platform capabilities, data strategy, campaign performance, troubleshooting, and product feedback
Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups
Experience working with retail or commerce media clients is a plus
Ability to execute effectively in an intense, fast-paced environment
Extensive experience in Client Services or business development
Growth mindset and commitment to continuous improvement
Excellent influencing and negotiation skills
Effective time management skills – ability to prioritize and meet deadlines
Highly organized with strong attention to detail
Ability to identify business and organizational improvement opportunities and develop strategies to capture those opportunities
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEligibility for stock-based compensation grants based on company and individual performanceVariable compensation-based incentives and commissions depending on the roleEmployee Stock Purchase Plan with discounted stock purchase
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