Senior Deliverability Manager

What you'll do

• Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
• Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
• Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
• Strengthen ISP relationships and ensure sending technologies align with evolving compliance and performance requirements
• Build client confidence through decisive, data-driven guidance and measurable improvements in campaign performance
• Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

Requirements

• 10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment
• Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
• Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
• Hands-on experience managing SMS/MMS deliverability, including 10DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
• Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
• Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
• Experience with MessageSystems (MTA), Kibana, and QuickSight or similar tools
• Bachelor’s degree required; advanced technical or business degree preferred
• Active participation and established presence in industry groups such as M3AAWG or ESPC
• Experience shaping deliverability products, services, or platform enhancements at scale
• Demonstrated ability to translate ISP and client insights into innovative, value-added solutions
• Track record of building high-trust client relationships through strategic guidance and measurable outcomes

Tech stack

Benefits