Senior Customer Success Manager (Central Team)

What you'll do

• Manage and nurture own customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to refine online marketing strategy and resolve advertiser issues
• Take full ownership and responsibility for growing and managing own book of business
• Develop vertical expertise (e.g., e-commerce, travel, classified, mobile apps)
• Maintain excellent knowledge and skills for Smartly.io tool and paid social advertising
• Build, manage, and develop strong relationships with customers and partners (Meta, Pinterest, Snapchat, TikTok)
• Collaborate with customers, Customer Success Managers, and product development team to maintain quick feedback loop

Requirements

• 3+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, programmatic)
• Experience in a customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude
• Comfortable addressing technical challenges and collaborating with technical teams
• Results-driven mentality with bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into actionable insights
• Strong spoken and written communication skills in English
• Ability to create connections and engage confidently with a variety of audiences
• Ability to work hybrid from Amsterdam office 3 days a week (or more)
• Willingness to travel for meetings, conferences, and industry events
• Previous knowledge of Smartly or similar platforms is a plus

Tech stack