AdTechTalent
customer success16 days agoOn-site

AppsFlyer

Senior Customer Success Manager

customer successtechnical account managementSaaSmobilead techmartechSQLdata analysisbusiness intelligenceAI toolsproduct adoptiontechnical roadmapsolution designcustomer retentioncustomer growthexecutive communicationdata storytellingPythonJavaScriptSDKAPIs

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

San Francisco, United States

Full job description

AppsFlyer seeks a Senior Customer Success Manager based in San Francisco to support Enterprise customers in North America. The role involves driving customer value, retention, and growth through product adoption, technical solution design, and collaboration with sales. Responsibilities include managing customer relationships, leading onboarding and training, developing technical roadmaps, designing solutions for complex use cases, conducting business reviews, analyzing customer data, supporting renewals, managing customer issues, and mentoring other CSMs. Requires 7+ years in customer success or related technical SaaS roles, strong communication skills, experience with data analysis tools (SQL, Athena, BigQuery, Looker), and ability to leverage AI tools. Bonus for experience in SaaS marketing technologies, programming skills (Python, JavaScript, SQL), and product beta leadership. The position requires up to 33% travel and onsite presence three days per week. Salary range is $165,000 to $180,000 OTE.

What you'll do

  • Drive customer outcomes and product adoption across portfolio of Enterprise customers
  • Partner with Sales to mitigate client risk and run expansion motions
  • Travel up to 33% onsite to customers and internal meetings
  • Co-own post-sales relationship with sales partner to drive retention and growth
  • Lead onboarding, training, and enablement sessions
  • Develop and maintain long-term technical roadmaps aligned with client business objectives
  • Lead solution design for complex customer use cases including custom integrations
  • Conduct regular check-ins, usage reviews, and strategic syncs
  • Run Executive Business Reviews with senior and technical stakeholders
  • Analyze customer data to surface insights and identify growth opportunities
  • Capture feedback and collaborate with Product, R&D, and Support teams
  • Support renewal conversations and identify feature adoption or account expansion opportunities
  • Lead customer issue management and coordinate cross-functional resources
  • Collaborate with Sales, Product, Support, and Solutions Architecture teams
  • Mentor other CSMs, share best practices, host trainings, and contribute to team initiatives

Requirements

  • 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role, ideally in mobile, ad tech, or martech
  • Proven ability to manage complex customer relationships and influence retention and growth outcomes
  • Strong communication skills with executive, technical, and business audiences
  • Ability to translate technical concepts into business value and deliver effective data storytelling
  • Hands-on experience with data analysis and business intelligence tools (e.g., SQL, Athena, BigQuery, Looker)
  • Experience with discovery frameworks to qualify and validate customer problems and deliver technical solutions
  • Proactive, solutions-driven with high autonomy and ability to operate in ambiguity
  • Comfortable working in a fast-paced, multicultural, and evolving environment
  • Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale
  • Bonus: Industry experience in SaaS marketing/remarketing, attribution, data integrations, digital advertising
  • Bonus: Proficiency in at least one programming or scripting language (Python, JavaScript, SQL)
  • Bonus: Experience leading product beta programs and co-designing with product teams

Tech stack

SQLAthenaBigQueryLookerPythonJavaScriptSDKAPIsChatGPTClaude

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