AppsFlyer seeks a Senior Customer Success Manager based in San Francisco with hybrid work (3 days onsite). The role supports Enterprise customers in North America, focusing on driving customer value, retention, and growth through product adoption and technical solution design. Responsibilities include managing post-sales relationships, onboarding, training, developing technical roadmaps, leading solution design, conducting business reviews, analyzing customer data, supporting renewals, and mentoring other CSMs. Requires 7+ years in Customer Success or related SaaS roles, strong communication skills, experience with data analysis tools (SQL, Athena, BigQuery, Looker), ability to translate technical concepts into business value, and proficiency with AI tools. Bonus for SaaS marketing/ad tech experience and programming skills (Python, JavaScript). Salary range $165,000 to $180,000 OTE.
What you'll do
Drive customer outcomes and product adoption across portfolio of Enterprise customers
Partner with Sales to mitigate client risk and run expansion motions
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