Senior Customer Success Manager at AppsFlyer | AdTechTalent
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AppsFlyer
Senior Customer Success Manager
customer success technical account management SaaS data analysis SQL AI tools product adoption technical roadmap customer retention enterprise mobile ad tech martech solution design executive communication
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Full job description Senior Customer Success Manager role based in New York office with hybrid work (3 days onsite). Responsible for managing a portfolio of Enterprise customers in North America to drive customer value, retention, and growth through product adoption, technical solution design, and partnership with sales. Requires 7+ years experience in customer success or related technical client-facing SaaS roles, strong communication skills, data analysis expertise using tools like SQL and BigQuery, and ability to lead complex solution design and customer engagement. Role includes travel up to 33% for onsite customer and internal meetings. Salary range $165,000 to $180,000 OTE.
What you'll do Drive customer outcomes and product adoption across portfolio Partner with Sales to mitigate client risk and run expansion motions Travel 33% onsite to customers and internal meetings Similar jobs
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Co-own post-sales relationship with sales partner for North America customers
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Lead solution design for complex customer use cases
Conduct regular check-ins, usage reviews, and strategic syncs
Run Executive Business Reviews with senior and technical stakeholders
Analyze customer data to surface insights and recommend optimizations
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Collaborate with internal teams to deliver customer outcomes
Mentor other CSMs and contribute to team initiatives Requirements 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role Proven ability to manage complex customer relationships and influence retention and growth outcomes Strong communication skills with executive, technical, and business audiences Experience with data analysis and business intelligence tools (e.g., SQL, Athena, BigQuery, Looker) Experience leveraging discovery frameworks to qualify and validate customer problems Proactive and solutions-driven with high autonomy and ownership Comfortable working in a fast-paced, multicultural, and evolving environment Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale Bonus: Industry experience in SaaS marketing/remarketing, attribution, data integrations, digital advertising Bonus: Proficiency in at least one programming or scripting language (Python, JavaScript, SQL) Bonus: Experience leading product beta programs and co-designing with product teams Tech stack SQL Athena BigQuery Looker Python JavaScript SDK APIs AI tools (ChatGPT, Claude)
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Company
AppsFlyer AppsFlyer is the Modern Marketing Cloud that helps businesses transform complex data into clarity and growth. A foundation for unified, measurable, autonomous marketing, AppsFlyer breaks down silos across measurement, deep linking, data collaboration, and autonomous AI workflows. For more than a decade, AppsFlyer has been the leader in mobile attribution, trusted by over 15,000 businesses worldwide. To learn more, visit www.appsflyer.com
Industry
Technology, Information and Internet
Website
https://www.appsflyer.com/
Posted
3 months ago
Category: customer success
Chicago, United States; Detroit, United States; New York, US; Toronto, Canada • 4 months ago
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