AdTechTalent
customer success2 months agoHybrid

AppsFlyer

Senior Customer Success Manager

customer successtechnical account managementSaaSmobilead techmartechSQLdata analysisbusiness intelligenceAI toolsproduct adoptiontechnical roadmapsolution designcustomer retentioncustomer growthexecutive communicationdata storytellingPythonJavaScriptSDKAPIs

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

New York, US

Full job description

AppsFlyer is hiring a Senior Customer Success Manager based in New York City with hybrid work (3 days onsite). The role supports Enterprise customers in North America, focusing on driving customer value, retention, and growth through product adoption, technical solution design, and partnership with sales. Responsibilities include managing customer relationships, leading onboarding and training, developing technical roadmaps, solution design, conducting business reviews, analyzing customer data, supporting renewals, and mentoring other CSMs. Requires 7+ years in Customer Success or related technical SaaS roles, strong communication skills, experience with data analysis tools (SQL, Athena, BigQuery, Looker), and ability to leverage AI tools (ChatGPT, Claude). Bonus for SaaS marketing/ad tech experience and programming skills (Python, JavaScript, SQL). Salary range $165,000 to $180,000 OTE.

What you'll do

  • Drive customer outcomes and product adoption across portfolio
  • Partner with Sales to mitigate client risk and run expansion motions
  • Co-own post-sales relationship to drive retention and growth
  • Lead onboarding, training, and enablement sessions
  • Develop and maintain long-term technical roadmaps for accounts
  • Lead solution design for complex customer use cases
  • Conduct regular check-ins, usage reviews, and strategic syncs
  • Run Executive Business Reviews with senior and technical stakeholders
  • Analyze customer data to surface insights and recommend optimizations
  • Capture feedback and collaborate with Product, R&D, and Support teams
  • Support renewal conversations and identify feature adoption or expansion opportunities
  • Lead customer issue management and coordinate cross-functional resources
  • Collaborate with internal teams including Sales, Product, Support, and Solutions Architecture
  • Mentor other CSMs and contribute to team initiatives

Requirements

  • 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role
  • Proven ability to manage complex customer relationships and influence retention and growth outcomes
  • Strong communication skills with executive, technical, and business audiences
  • Experience with data analysis and business intelligence tools (e.g., SQL, Athena, BigQuery, Looker)
  • Experience leveraging discovery frameworks to qualify and validate customer problems
  • Proactive and solutions-driven with high autonomy and ownership
  • Comfortable working in a fast-paced, multicultural, and evolving environment
  • Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale
  • Bonus: Industry experience in SaaS marketing/remarketing, attribution, data integrations, digital advertising
  • Bonus: Proficiency in at least one programming or scripting language (Python, JavaScript, SQL)
  • Bonus: Experience leading product beta programs and co-designing with product teams

Tech stack

SQLAthenaBigQueryLookerPythonJavaScriptSDKAPIsChatGPTClaude

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