Senior Customer Success Manager

What you'll do

• Manage and nurture own customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues
• Take full ownership and responsibility of growing and managing own book of business
• Develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps)
• Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising
• Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers, Customer Success Managers and product development team to maintain quick feedback loop

Requirements

• 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
• Experience in a customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude
• Comfortable addressing technical challenges and collaborating with technical teams
• Results-driven mentality with a bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into actionable insights
• Strong spoken and written communication skills in English
• Ability to create connections and engage confidently with a variety of audiences
• Ability to work in a hybrid capacity from New York City office 3 days a week
• Willingness to travel for meetings, conferences and industry events
• Previous knowledge of Smartly or similar platforms is a plus
• Experience using the Smartly platform is highly desirable

Tech stack

Benefits