AdTechTalent
Programmatic2 days agoRemote

Smaato (Now part of Verve)

Senior Customer Success Manager

programmaticDSPmobile advertisingcampaign analyticsclient successSKAdNetworkdata analysisoptimizationcustomer successad operations

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

New York, US

Full job description

Verve is seeking a senior programmatic professional with 5+ years experience in customer success, ad operations, or programmatic campaign management. The role involves managing advertiser accounts, executing and optimizing campaigns, analyzing data, and collaborating with internal teams. Expertise in DSP platforms, mobile advertising, and programmatic ecosystem is required. Familiarity with privacy-first measurement frameworks like SKAdNetwork is a plus. The position is full-time with a hybrid remote policy for Greater NY-area residents. Benefits include comprehensive insurance, 401(k) with match, pre-tax FSAs, personalized benefits budget, paid holidays, unlimited PTO, wellness days, and parental leave. Salary range is $120,000 to $140,000 USD.

What you'll do

  • Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
  • Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
  • Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
  • Analyze campaign data to identify trends, insights, and areas for improvement
  • Collaborate with internal teams to implement optimizations and troubleshoot issues
  • Develop strategic plans to enhance campaign performance and achieve client KPIs
  • Prepare and deliver regular performance reports, providing insights and recommendations
  • Proactively identify growth opportunities within accounts and contribute to long-term success planning
  • Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
  • Provide feedback to inform product development and feature enhancements

Requirements

  • 5+ years of experience in customer success, ad operations, or programmatic campaign management
  • Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
  • Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
  • Proven success in driving client growth, retention, and satisfaction
  • Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
  • Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
  • Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
  • Experience mentoring junior team members and collaborating effectively across functions
  • Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

Tech stack

DSP platformsmobile advertisingprogrammatic ecosystemSKAdNetwork

Benefits

Comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances401(k) Retirement plan with company matchPre-tax FSA plans for Healthcare, Dependent care, and CommutingFringe Personalized Benefits Platform with a budget of $100/month for lifestyle, fitness, hobbies, travel, and more13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the yearPaid Parental Leave

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