Senior Customer Success Manager role managing complex publisher accounts with strategic autonomy. Responsibilities include owning portfolio performance analysis, leading executive business reviews, optimizing yield through programmatic techniques, collaborating with internal teams on bespoke solutions, identifying growth opportunities, contributing to renewals, mentoring junior CSMs, and refining processes. Requires 5-8 years experience in customer success or account management within ad tech or programmatic advertising, deep knowledge of programmatic ecosystem (header bidding, floor pricing, auction mechanics, GAM, identity solutions), strong analytical skills, executive communication, and a coaching mindset. Bonus for publisher-side experience, familiarity with identity/audience solutions (UID2, RampID), CMP/consent frameworks, and experience with CS/CRM platforms.
What you'll do
Own a portfolio of Freestar's more complex publisher accounts, serving as their primary strategic point of contact
Lead executive business reviews with a forward-looking perspective
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Build deep, multi-threaded relationships within publisher organizations across revenue, ad ops, product, and editorial
Anticipate risks and opportunities before they arise and prepare recommendations
Take ownership of performance analysis end-to-end — identifying trends, forming hypotheses, designing tests, and tracking outcomes
Drive sophisticated optimization work including auction dynamics, floor pricing strategy, identity and audience approaches, format diversification, and balancing user experience with revenue
Serve as a technical resource for publishers and peers on programmatic mechanics
Collaborate with yield, demand, and product teams on bespoke solutions for unique or large-scale accounts
Identify and develop expansion opportunities that add value such as new products, formats, or services tailored to each publisher
Contribute to renewal conversations with clear account narratives and commercial instincts
Flag portfolio-wide patterns to inform product development, demand strategy, or customer success process improvements
Mentor and support junior CSMs to elevate team standards
Help build and refine playbooks, QBR templates, and best practices
Contribute to onboarding and training as a subject matter expert
Requirements
5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
Proven track record managing complex, high-value accounts with multiple stakeholders
Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions
Strong analytical instincts; comfortable owning performance analysis independently and turning data into a clear narrative
Executive presence and communication skills; able to hold a room at the VP or C-suite level without leaning on a script
A coaching mindset; shares knowledge and helps improve others
Self-directed and proactive; manages a complex book without needing prompting
Bonus: Experience on the publisher side
Bonus: Familiarity with identity and audience solutions (UID2, RampID, first-party data strategies)
Bonus: Experience with CMP/consent frameworks and their downstream monetization impact
Bonus: Comfort with CS and CRM platforms and using data to manage a book systematically
Tech stack
header biddingfloor pricingauction mechanicsyield optimizationGoogle Ad Manager (GAM)identity solutionsUID2RampIDfirst-party data strategiesCMP/consent frameworksCS platformsCRM platforms
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
