Senior Customer Success Manager

What you'll do

• Own and expand a portfolio of strategic ANZ publishers, with full accountability for revenue growth and long-term value creation
• Design and execute multi-quarter growth strategies that leverage PubMatic’s AI-driven capabilities to unlock incremental revenue
• Position AI-powered optimisation, automation, and data intelligence as core drivers of publisher monetisation performance
• Translate performance data and machine learning insights into clear, revenue-generating action plans
• Lead executive-level conversations around how AI enhances yield, efficiency, audience strategy, and competitive advantage
• Drive adoption of AI-enabled products and features, ensuring publishers maximise value from automation and advanced decisioning
• Partner with Product and Engineering teams to bring market feedback into the evolution of AI solutions
• Identify opportunities where AI-led optimisation can reduce manual processes, improve operational efficiency, and accelerate growth
• Anticipate commercial risks and use predictive insights to proactively protect and expand revenue streams
• Represent PubMatic as a leader in AI-powered programmatic innovation across the ANZ market

Requirements

• 6+ years of success driving revenue growth within programmatic advertising, AdTech or digital media
• Demonstrated ownership of significant revenue targets, with consistent overperformance
• Experience managing senior and executive-level publisher stakeholders
• Strong commercial acumen, with the ability to convert data into strategic action
• Deep understanding of SSPs and the broader programmatic ecosystem
• Confidence operating in fast-paced, evolving technology environments
• Genuine interest in working within an AI-driven and data-enabled business
• Clear, persuasive communication skills with the ability to influence decision-makers
• Structured account planning capability and strong cross-functional collaboration

Tech stack