Senior Customer Experience Associate - German Speaking

What you'll do

• Manage all inbound requests from designated accounts with strong support of client needs
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Role will include support to multi-regions and teams / stakeholders
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed

Requirements

• 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
• Extensive Salesforce experience
• Excellent client service skills
• Knowledge of order to cash process, analysis and reporting
• Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
• Strong analytical, quantitative, and problem-solving skills
• Excellent oral and written communication skills
• Fluent English and German languages skills are essential
• Dynamic candidate who can pick up tasks quickly
• Outstanding communication and self-motivated
• Strong sense of ownership and perseverance
• Independent and willingness to learn new things
• Experience in the advertising technology industry
• Experience with or exposure to Workday

Tech stack