Senior Customer Experience Associate

What you'll do

• Act as the dedicated financial point of contact for designated accounts, providing elite support and responsiveness to client needs
• Directly engage with clients to resolve billing and data discrepancies, turning potential friction points into opportunities for relationship building
• Conduct deep-dives with clients to educate them on IAS products, billing systems, and financial workflows to ensure seamless partnerships
• Bridge the gap between external clients and internal teams (Sales, Legal, Product) to drive resolution on account-level issues
• Represent the Finance team across multiple regions, participating in high-level client meetings and stakeholder briefings
• Safeguard the accuracy of contracts and customer data within Salesforce to ensure a 'gold standard' client experience

Requirements

• 4+ years of external, client-facing experience managing digital marketing/advertising campaigns and direct relationships with customers or agencies
• Proven ability to manage client expectations, de-escalate issues, and communicate financial complexities to non-finance audiences
• Salesforce experience is required
• Strong knowledge of the billing process, including analysis and reporting
• Exceptional oral and written communication skills; must be comfortable presenting to external stakeholders
• Strong quantitative and problem-solving skills with a hands-on, detail-oriented approach
• Direct experience in the Advertising, Advertising Technology (AdTech), or SaaS industries
• Fluency in Spanish (preferred)
• Experience with or exposure to Workday (preferred)

Tech stack

Benefits