Senior Credit & Collections Specialist

What you'll do

• Responsible for collections on assigned accounts via telephone, email, and written correspondence to achieve collection targets
• Issue statements and copy invoices to clients when requested
• Maintain understanding of the status of all accounts receivable ledger for each customer, identifying potential payment issues
• Work closely with regional Credit & Collections Manager providing weekly updates
• Proactively resolve issues within assigned accounts working with other departments including business development and account managers
• Prepare and process payment proposals, manual payments, customer refunds ensuring approvals and timely processing
• Escalate to management to accelerate collection process when needed
• Maintain client receivable ledgers including account adjustments, small balance write-offs, customer reconciliations, and credit memos after approval
• Act as escalation support for peers and provide guidance on sophisticated cases
• Document processes and standards to support consistency, knowledge sharing, and onboarding
• Drive efficiency improvements by identifying and implementing process enhancements
• Support management in reporting, preparing and analyzing key metrics, ensuring data accuracy and providing insights
• Ensure audit queries are answered timely
• Support cash allocation of multi-currency client receipts
• Meet defined department goals and activity metrics
• Participate in team planning meetings
• Provide department cover when required
• Customer visits if required

Requirements

• 4-5 years’ experience in a high volume, high-pressure, credit and collections role within the ad-tech, tech and/or media industries
• Studying towards a CICM qualification (preferred)
• Experience working in collections across different regions and currencies
• ERP systems experience, preferably Oracle Cloud
• Experience with debt management and collections software (e.g. FIS GetPaid) is advantageous
• Strong interpersonal and communication skills
• Ability to build positive working relationships across departments and levels
• Good judgement and ability to prioritize and handle multiple responsibilities
• Self-motivated with analytical outlook and good numerical skills
• Ability to work effectively with a wide variety of partners
• Ability to manage a busy workload with conflicting priorities
• Personable, approachable, hands-on, and can-do attitude
• Strong customer service skills and ability to liaise across multiple international locations
• Fluency in a second language (German or French preferred)

Tech stack