Lead discovery sessions to identify business objectives, KPIs, and technical needs. Design customer journeys and recommend platform features, integrations, and customizations. Translate business goals into product strategies and roadmaps. Create functional specifications, user stories, and solution designs. Collaborate with architects, designers, and developers for implementation. Provide expertise in commerce platforms including catalog, checkout, personalization, and integrations (ERP, CRM, OMS). Act as primary client contact for digital transformations. Support pre-sales activities such as RFP responses and project estimation. Mentor junior consultants and contribute to knowledge sharing. Requires 5+ years in digital commerce consulting, strong knowledge of enterprise commerce platforms, commerce processes, and agile methodologies. Preferred certifications in Salesforce Commerce Cloud and experience with international projects. Hybrid work model with 1 day/week in office in Belgrade.
What you'll do
Lead discovery sessions and requirements gathering to identify business objectives, KPIs, and technical needs
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Design end-to-end customer journeys and recommend platform features, integrations, and customizations
Translate business goals into actionable product strategies and roadmaps
Translate business requirements into functional specifications, user stories, and solution designs
Collaborate with solution architects, UX/UI designers, and developers to ensure successful implementation
Provide commerce platform expertise including catalog structure, checkout flow, personalization, and integrations (ERP, CRM, OMS)
Act as the primary point of contact for clients, building trusted relationships and guiding them through complex digital transformations
Support pre-sales activities including RFP responses, project estimation, and solution presentations
Mentor junior consultants and contribute to internal knowledge sharing and continuous improvement
Requirements
Bachelor's or Master’s degree in Business, Computer Science, Marketing, or a related field
5+ years of experience in digital commerce consulting or similar roles
Deep knowledge of one or more enterprise commerce platforms (e.g., Salesforce Commerce Cloud B2C/B2B, Adobe Commerce/Magento, Shopify Plus, commercetools, or others)
Strong understanding of commerce processes including catalog management, pricing, promotions, checkout, and fulfillment
Experience with headless commerce architectures, APIs, and microservices is a strong plus
Excellent communication, presentation, and stakeholder management skills
Ability to lead cross-functional workshops and translate complex business needs into actionable plans
Experience with agile methodologies and tools like JIRA, Confluence, Figma
Salesforce B2C/B2B Commerce certifications (or equivalent for other platforms) preferred
Experience in international commerce projects preferred
Familiarity with CMS, PIM, or CDP integrations preferred
Hybrid work model with 1 day per week or 4 days per month in officeCompetitive salariesVolunteer daysWellness daysModern officesMulti-cultural environmentTraining and mentorship opportunitiesGlobal collaboration across dentsu networkInclusive and supportive cultureFlexible hours and home office options
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