Senior Client Support Engineer

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Senior Client Support Engineer responsible for monitoring production processes and managing incidents including troubleshooting and escalation. Requires clear communication of technical issues, reading technical specs, validating data extracts and reports, and assisting troubleshooting across multiple environments. Acts as liaison between client and Epsilon Operations Support team. Responsibilities include monitoring program execution, managing alerts, incident ticketing, maintaining production schedules, troubleshooting failures, communication, documentation, SLA alignment, shift work, restores and backups, trend and root cause analysis, handling multiple accounts, client query research, working with development team on solutions, test plan development, process improvements, document updates, and automation. Requires 4-8 years production support experience, good communication, SQL, UNIX/Linux/Windows experience, scripting, scheduling tools, troubleshooting skills, and professional English. Desirable skills include ITIL knowledge, time management, eagerness to learn, hosting technologies (IIS, Apache, Tomcat), relational databases, BI/reporting tools, and advanced Excel. Location: Bengaluru, Karnataka, India.