Senior Client Success Manager - Programmatic

What you'll do

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts
• Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes
• Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting)
• Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements
• Deliver client-ready reporting and performance insights in partnership with Analytics
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution

Requirements

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles
• Hands-on DSP experience required, including campaign setup, optimization, and reporting
• Proven ability to independently manage multiple live campaigns and client relationships
• Strong communication skills and comfort leading client and executive-level conversations
• High attention to detail and ability to prioritize in fast-paced environments
• Strong analytical skills and comfort with Excel and performance reporting

Tech stack

Benefits