DeepIntent seeks a Senior Client Success Manager to manage and grow client relationships in healthcare marketing. Responsibilities include managing client accounts, leading communication and campaign optimization, delivering strategic insights, driving upsell opportunities, and collaborating with cross-functional teams. Requires 5+ years in client success or account management within ad tech or programmatic advertising, strong knowledge of DSPs, SSPs, ad serving, and measurement, excellent communication skills, and proficiency with Word, Excel, and PowerPoint. Healthcare advertising experience is a plus. The role offers a competitive salary range of $100,000 - $120,000 plus bonuses and benefits, with hybrid work options based in New York, NY.
What you'll do
Own end-to-end management of assigned managed service and/or self-service client accounts
Serve as primary point of contact for clients, leading communication, optimizations, reporting, and recommendations
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Build strong client relationships based on understanding client goals, brand strategies, and performance metrics
Own campaign performance including pacing, optimization strategy, and delivery against KPIs
Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews
Identify and drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions
Partner with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy
Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and value
Regularly assess account health, identify risks early, and support retention and renewals
Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy
Requirements
5+ years of experience in Client Success, Account Management, or related role within ad tech, digital media, or programmatic advertising
Strong knowledge of the adtech advertising ecosystem, including DSPs, SSPs, ad serving, measurement, and brand safety
Proven ability to independently own and grow senior client relationships
Strategic mindset with ability to translate data into actionable insights and recommendations
Experience leading client meetings and quarterly business reviews (QBRs)
Excellent written and verbal communication skills
Highly organized and detail-oriented, comfortable managing multiple accounts and priorities
Experience working across managed service and self-service models preferred
Proficient with Word, Excel, and PowerPoint
Healthcare or pharmaceutical advertising experience is a plus but not required
Desire to work in a rapidly growing and changing environment
Tech stack
DSPSSPad servingmeasurementWordExcelPowerPoint
Benefits
Competitive base salary ($100,000 - $120,000) plus quarterly bonus planComprehensive medical, dental, and vision insurance401K match programFlexible PTO policy and paid holidaysRemote friendly culture with flexible work optionsCareer development and advanced education supportWork from home and internet stipendsAdditional perks and benefitsEqual opportunity employer with inclusive environment
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