Senior Client Success Manager at Innovid | AdTechTalent
ProductYesterdayHybrid
Innovid
Senior Client Success Manager
social marketingaccount managementclient successcross-functional leadershipstrategic planningrevenue growthbillingproduct partnershipsocial adsEMEAUKhybrid
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
London, United Kingdom
Full job description
Lead complex, high-value client accounts focused on long-term growth and operational excellence for the Social Ads Manager product across the UK/EMEA market. Manage a portfolio to protect and grow revenue, collaborate with Sales, Sales Engineering, and Product teams on cross-sell and product adoption. Drive strategic client initiatives, process improvements, and resolve complex billing issues. Lead executive client engagements and quarterly business reviews. Requires deep expertise in paid social marketing, commercial acumen, cross-functional leadership, strong communication skills, and data-driven problem solving. Benefits include hybrid working, 27 days leave plus bank holidays, private medical insurance, pension, life insurance, professional development budget, season ticket loan, cycle to work scheme, and other employee programs.
What you'll do
Lead complex, high-value client accounts, owning long-term account growth plans and ensuring clients maximize value from the Social Ads Manager platform
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Identify and drive commercial growth opportunities, own account renewals in partnership with Client Success leadership, and drive multi-solution adoption and revenue expansion
Collaborate closely with Sales and Sales Engineering on cross-sell opportunities, pitching social capabilities to existing accounts and converting client needs into winning commercial strategies
Serve as a trusted advisor and social marketing expert, translating social campaign performance and platform capabilities into actionable business insights and strategic growth plans
Work closely with the Product team on upcoming feature launches and platform enhancements, ensuring seamless client rollouts and effective product messaging
Lead the implementation of strategic client initiatives, guide process improvements, and spearhead cross-functional workstreams that elevate execution and client experience across the broader CS organization
Act as a key partner in resolving complex billing issues, collaborating across internal teams to align timelines, delivery, and invoicing, while refining best practices for billing accuracy and consistency
Lead high-level client discussions, QBRs, and executive engagements to articulate strategic value, surface growth opportunities, and mitigate churn risks early
Requirements
Deep, fluent expertise in paid social channels, ad formats, and the broader social advertising landscape
Proven track record of managing a high-value portfolio in a commercial environment, with demonstrated success in driving renewals, revenue expansion, and cross-selling
Strong experience collaborating with Sales, Sales Engineering, and Product teams to drive multi-solution adoption and product strategy alignment
Ability to lead cross-functional workstreams, establish best practices, and improve operational workflows across teams
Exceptional communication, negotiation, and relationship-building skills to influence senior brand/agency stakeholders and navigate complex business discussions
High level of comfort with data for strategic storytelling, performance analysis, and resolving complex operational or billing challenges
A proactive leader with strong ownership, capable of driving impact at scale across the UK and EMEA markets
Benefits
Flexible Working (Hybrid)27 days annual leave plus bank holidaysPrivate Medical Health InsurancePensions Scheme & Life InsuranceBudget for professional development costsSeason Ticket Loan SchemeCycle to work schemeGive as you earnEye test & occupational glasses reimbursementClasspassNursery SchemeEmployee Assistance ProgrammeProfessional development opportunities within Learning & Development programsAll benefits effective on the date of hire
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
