Zeta Global seeks a Senior Client Success Manager to build strategic client partnerships and drive client success. Responsibilities include managing client relationships, providing strategic recommendations, overseeing marketing campaign execution, coordinating cross-functional teams, and leading client communications. Requires a bachelor's degree or equivalent experience, 6+ years in digital advertising or related roles, strong project management, strategic thinking, and communication skills. Willingness to travel as needed. Benefits include unlimited PTO, medical/dental/vision coverage, equity plans, employee discounts, wellness classes, and pet insurance. Salary range: $80,000 - $100,000 depending on location and experience. Role is remote within the United States.
What you'll do
Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate
Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients
Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives
Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met
Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation
Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks
Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables
Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests
Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions
Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities
Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams
Requirements
Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience
6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role
Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization
Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment
Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations
Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively
Exceptional written, verbal, presentation, and business communication skills
Willingness to travel as needed to support client meetings, business reviews, and company events
Benefits
Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee DiscountsVirtual Wellness ClassesPet Insurance
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
