Senior Client Success Manager role based in New York. Manage and grow strategic accounts, lead campaign strategies, drive revenue growth, and ensure client satisfaction. Requires 4-6+ years in customer success or digital advertising with strong programmatic knowledge and experience with DSPs, SSPs, and platforms like DV360, The Trade Desk, and LiveRamp. Responsibilities include campaign execution oversight, client reporting, mentoring juniors, risk management, and cross-functional collaboration. Proficiency in Excel, Google Sheets, and Salesforce required. Hybrid work model with flexible schedules. Salary range $90,000-$110,000 base plus bonus and OTE. Benefits include health insurance, 401K match, unlimited PTO, wellness programs, and professional development.
What you'll do
Own and grow a portfolio of Seedtag's most strategic accounts, acting as the senior trusted advisor and lead point of contact for key clients and agency partners across the East Coast business
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Requirements
4-6+ years of experience in Customer Success, Account Management, digital advertising, AdTech, media, or a similar client-facing role
Proven track record of managing and growing strategic accounts, driving client retention, upselling, and incremental revenue
Strong relationships with agencies and advertisers, ideally within the New York digital advertising ecosystem
Strong understanding of digital advertising and programmatic, including campaign strategy, measurement, privacy, and the broader AdTech ecosystem
Hands-on experience supporting or managing direct-sold and/or programmatic advertising campaigns
Good knowledge of DSPs, SSPs, and industry platforms such as DV360, The Trade Desk, LiveRamp, or similar technologies
Strong analytical skills, with experience using campaign data to identify insights, optimization opportunities, and strategic recommendations
Excellent client-facing communication, presentation, and relationship-building skills, with the ability to influence senior stakeholders
Strong commercial mindset and the ability to identify growth opportunities while balancing client objectives and campaign performance
Highly organized, proactive, and solution-oriented, with the ability to manage multiple strategic accounts and priorities in a fast-paced environment
Proficiency in Excel or Google Sheets and experience working with Salesforce or similar CRM platforms
Flexible remuneration planProgram for transit and parkingComprehensive health insurance coverageGympass access to wellness programs and fitness classesUnlimited Paid Time Off401K matching contribution of the first 6% of pay, up to $4,000 per yearFlexible schedules and hybrid work modelAccess to online learning, continuous training, and optional English or Spanish group classesWell-being initiatives such as SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and strong sense of belonging
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