Senior Business Analyst

What you'll do

• Lead discovery, analysis, and requirements definition for software and digital initiatives across the full SDLC
• Engage directly with clients and stakeholders to understand business objectives, processes, constraints, and success metrics
• Translate requirements into user stories, epics, and acceptance criteria, ensuring clarity, quality, and testability
• Define and document functional and non-functional requirements (e.g. performance, scalability, security, availability, compliance)
• Own and manage the business backlog, supporting prioritisation based on value, risk, and delivery dependencies
• Actively participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives
• Ensure requirements traceability from discovery through build, test, and release
• Collaborate closely with development, architecture, UX, QA, and delivery teams to ensure shared understanding and successful implementation
• Model business processes, system flows, and data interactions using appropriate techniques (e.g. BPMN, UML, flow diagrams)
• Support solution design by analysing system integrations, APIs, and data flows, and identifying upstream/downstream impacts
• Identify process improvements and system enhancements that optimise both client outcomes and delivery efficiency
• Support pre-sales and solution shaping activities, including scope definition, effort estimation, and input into commercial proposals
• Assess and monitor the impact of change, supporting adoption through clear documentation and stakeholder alignment
• Stay up to date with digital and technology trends and apply insight to client and delivery challenges

Requirements

• Strong experience as a Business Analyst working in SDLC-driven software development environments
• Solid understanding and practical experience with Agile methodologies (Scrum, Kanban; hybrid or waterfall considered a plus)
• Proven ability to elicit, structure, and document complex business and technical requirements
• Hands-on experience writing user stories, epics, and acceptance criteria
• Experience defining and managing non-functional requirements
• Ability to model business processes, user journeys, system interactions, and data flows
• Strong understanding of system integrations, APIs, and multi-system architectures
• Confident stakeholder management skills, including client-facing communication
• Excellent written and verbal communication skills in English
• Experience with digital commerce or enterprise platforms such as Salesforce Commerce Cloud, Adobe Commerce, Shopify, or similar (advantageous)
• Working knowledge of modern web technologies and software architectures (advantageous)
• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar delivery platforms (advantageous)
• Experience supporting pre-sales activities, solution scoping, and effort estimation (advantageous)
• Experience working with distributed or international delivery teams (advantageous)

Tech stack

Benefits