AdTechTalent
Ad Ops1 month agoHybrid

Integral Ad Science

Senior Associate Technical Account Manager, Growth

technical account managementclient-facingJavaScriptSQLHTMLAPIsSDKsad techadvertising technologyweb traffic analysisad serving tagscritical thinkingcommunicationtime managementtraining

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

0-2

Location

Chicago, United States; New York, US

Full job description

Seeking a Growth Senior Associate Technical Account Manager to join the Technical Customer Operations Team. Responsibilities include acting as the main technical contact for customers, activating new customers, troubleshooting technical issues, escalating when necessary, and providing technical insights to internal teams. The role requires 2+ years in technical account or client-facing roles, proficiency in JavaScript, SQL, HTML, data analysis, experience with web traffic analysis tools, ad serving tags, APIs, SDKs, and knowledge of the ad tech ecosystem. Strong communication, critical thinking, and time management skills are essential. The position is full-time, hybrid, based in Chicago, IL or New York, NY. Benefits include paid time off, health insurance, 401k with matching, and eligibility for bonuses.

What you'll do

  • Act as main technical point of contact for customers
  • Activate new customers
  • Troubleshoot technical issues and provide solutions
  • Escalate issues to tier 2 support or product teams when necessary
  • Provide in-depth updates and insights on clients from a technology perspective
  • Work closely with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support teams
  • Provide high touch consultative technical services
  • Lead training sessions and attend office hours for agency and brand-direct customers

Requirements

  • 2+ years working in a technical account/relationship management/client-facing role
  • Bachelor's degree in a technical discipline
  • Proficiency in JS, SQL, HTML, and data analysis
  • Experience with web traffic analysis tools and ad serving tags
  • Experience working with APIs and SDKs
  • Critical thinking and ability to think outside of the box
  • Experience working with 3rd party advertising technology companies
  • Experience working with publishers and publisher ad servers
  • Knowledge of the ad tech ecosystem, its players, and how it works
  • Strong written, verbal, and listening communication skills
  • Self-starter with ability to manage time and multiple competing priorities
  • Ability to synthesize technical concepts/analysis in client meetings

Tech stack

JavaScriptSQLHTMLAPIsSDKsweb traffic analysis toolsad serving tags

Benefits

Paid time offHealth insurance (medical, dental, vision)PPO, HSA and FSA options401k with employer matching contributionsCompetitive compensationEligibility for annual bonus and/or other incentive plans

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