Senior Associate Technical Account Manager

What you'll do

• Act as the main technical point of contact for integrated clients and end-users
• Troubleshoot technical issues, identify problems, provide solutions or escalate when necessary
• Provide in-depth updates and insights on clients from a technology perspective to internal departments
• Work closely with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support teams
• Provide dedicated technical support to premium customers once ramped

Requirements

• 2+ years working in a technical account/relationship management/client-facing role
• Proficiency in JavaScript, SQL, HTML, and data analysis
• Experience with troubleshooting, optimizing and driving performance insights
• Hands-on experience with ad serving tags implementation, troubleshooting, and validation
• Proven experience working with APIs and SDKs
• Critical thinking and analytical problem-solving skills
• Experience working with 3rd party advertising technology companies
• Experience working with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem and programmatic advertising
• Strong written, verbal and listening communication skills
• Fluent in English and Italian

Tech stack