Senior Associate, Advertiser Services role supporting advertisers by managing complex operational requests and ensuring efficient case resolution. Responsibilities include managing support cases related to transaction corrections, reporting adjustments, program deactivations, and other complex account requests using Salesforce and internal tools. Requires 2-4 years experience in client-facing, operational, or technical support roles, proficiency in Microsoft 365 (Excel, Word, PowerPoint), strong communication, analytical and problem-solving skills, and ability to manage multiple priorities. Knowledge of affiliate marketing and digital marketing ecosystem preferred. Hybrid work model.
What you'll do
Deliver exceptional support to advertisers by promptly addressing inquiries and resolving issues
Manage support cases related to transaction corrections, reporting adjustments, program deactivations, and other complex account requests using Salesforce and other internal tools
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