AdTechTalent
Data Science11 days agoHybrid

Epsilon

Senior Analyst Customer Success

SQLPythonDataBricksBigQueryRedshiftPower BITableaudata analyticsloyalty analyticscustomer data platformCDPmarketing metricscustomer lifecycledata storytellingBI tools

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Bengaluru, India

Full job description

The Senior Analyst will partner with Client Success leads to perform deep data analysis of client accounts in loyalty and Customer Data Platform (CDP) domains. Responsibilities include optimizing loyalty programs, CRM strategies, and customer lifecycle performance; designing and maintaining automated reports and dashboards; performing exploratory data analysis; conducting hypothesis testing; translating data into actionable insights; building dashboards using BI tools; presenting findings to stakeholders; and working with large datasets on platforms like DataBricks, BigQuery, and Redshift. Requirements include strong SQL and Python skills, knowledge of data warehousing and ETL, experience with DataBricks, BigQuery, Redshift, and BI tools (Power BI or Tableau preferred), analytical and communication skills, understanding of marketing metrics, a bachelor's degree in a quantitative discipline, and 3-5 years of data analytics experience.

What you'll do

  • Partner with Client Success leads to perform deep, data-driven analysis of client accounts in the loyalty and CDP domain
  • Find opportunities to optimize client loyalty programs, CRM strategies, and customer lifecycle performance
  • Design, develop, and maintain automated reports and dashboards to track key performance metrics across accounts
  • Perform exploratory data analysis (EDA) to identify trends, patterns, and actionable insights
  • Conduct hypothesis testing and validate statistically significant findings
  • Translate analytical outputs into compelling data stories tailored for diverse stakeholder groups
  • Build visually impactful dashboards and reports using BI tools
  • Present insights and recommendations to stakeholders in a clear, structured manner
  • Leverage Epsilon capabilities to connect insights with business solutions
  • Work with large datasets using modern platforms like DataBricks, BigQuery, Redshift

Requirements

  • Strong proficiency in SQL and relational databases
  • Understanding of data warehousing and ETL
  • Proficiency in Python
  • Familiarity with DataBricks, BigQuery, Redshift
  • Analytical and problem-solving capabilities
  • Ability to derive insights from complex datasets
  • Storytelling and communication skills
  • Ability to clearly articulate to technical and non-technical audiences
  • Understanding of marketing metrics and customer lifecycle
  • Bachelor’s degree in a quantitative discipline
  • 3–5 years of experience in data analytics
  • Experience with BI tools such as Power BI or Tableau (preferred)
  • Experience in marketing or loyalty analytics (preferred)

Tech stack

SQLPythonDataBricksBigQueryRedshiftPower BITableau

Benefits

Employee well-being focusCollaborative work environmentOpportunities for growth through learning, development and career advancementInnovation-driven cultureWork-life balance and flexibilityDiversity and inclusion commitment

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