AdTechTalent
Other2 months agoHybrid

Epsilon

Senior Advisor, Client Engagement

client engagementproject managementprogram managementmartechadtechleadershipfinancial oversightcross-functionalmatrixed team

Key details

Salary

$96K – $144K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Chicago, United States; Irving, United States; Wakefield, United States; Westminster, United States

Full job description

Senior Advisor, Client Engagement role responsible for serving as the primary liaison between clients and Epsilon's teams. Lead a cross-functional team to achieve client business outcomes and financial goals. Manage client engagements end to end, contributing to business growth and streamlining delivery of value. Requires 5+ years industry experience, 2+ years managerial experience, program and project management skills, and customer-facing experience in Martech or Adtech. Benefits include flexible time off, paid holidays, sick time, parental leave, childcare assistance, health coverage, 401(k), tuition assistance, commuter benefits, and professional development. Salary range $96,000 - $144,000 annually. Locations include Irving, Texas; Westminster, Colorado; Chicago, Illinois; and Wakefield, Massachusetts.

What you'll do

  • Serve as primary liaison between clients and Epsilon's teams
  • Lead a matrixed, cross-functional team to achieve client business outcomes
  • Lead expectations and financial goals for client engagements
  • Drive collaboration across multicultural and geographically dispersed organization
  • Lead client engagements end to end ensuring financial goals are met
  • Contribute to business growth and streamline delivery of value to customers
  • Craft and formalize the Client Engagement function
  • Refine project and program oversight capabilities
  • Improve client rapport skills
  • Cultivate financial insight
  • Guide and provide feedback to cross-functional teams
  • Improve leadership and communication abilities in a matrixed setting

Requirements

  • Bachelor’s degree or equivalent experience
  • 5+ years of industry-specific experience
  • 2+ years of managerial experience
  • Program and project management experience
  • At least 2 years in a customer-facing position
  • Experience in the Martech or Adtech industries
  • Ability to work collaboratively and build positive relationships
  • Ability to excel in a dynamic environment with shifting priorities

Benefits

Flexible time off (FTO)15 paid holidaysPaid sick timeParental/new child leaveChildcare & elder care assistanceAdoption assistanceComprehensive health coverage401(k)Tuition assistanceCommuter benefitsProfessional developmentEmployee recognitionCharitable donation matchingHealth coaching and counseling

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