Senior Account Manager, Platform Demand - Comcast Advertising

What you'll do

• Provide strategic account management and sales leadership for assigned portfolio in Southern Europe (France, Italy, Spain)
• Develop and execute strategy for each account, maintain existing revenue base, and drive value
• Drive billing activities with clients
• Customer retention and satisfaction management
• Leverage Net Promoter Score system to maintain high customer satisfaction
• Mentor and train junior account managers
• Collaborate with customer service and support teams to ensure end-to-end customer satisfaction
• Serve as primary escalation point for customer issues
• Cultivate relationships with partners to gain insight into customer strategy and expansion plans
• Partner with sales to develop new sales opportunities, review quota, funnel, and forecast
• Support leadership with revenue forecasting and quarterly business reviews
• Review new revenue opportunities to identify growth areas
• Support customer success initiatives such as retention and client engagement
• Exercise independent judgment and discretion in significant matters
• Understand and apply company Operating Principles
• Own the customer experience and promote company products and services
• Be an active part of the Net Promoter System
• Drive results and growth
• Support a culture of inclusion
• Act ethically for customers, investors, and communities

Requirements

• More than 5 years of experience in account management or client-facing roles
• Experience negotiating commercial deals and campaign terms with clients (DSPs, SSP, or independents)
• Proven ability to build and maintain client relationships across key accounts
• Strong experience in adtech, programmatic, or media sales environments
• Good understanding of the programmatic ecosystem (DSPs, SSPs, exchanges)
• Experience working directly with DSPs and managing those relationships
• Comfortable working with sales teams on pipeline, forecasting, and targets
• Ability to spot growth opportunities and drive revenue within accounts
• Bachelor's Degree or equivalent combination of coursework and experience

Tech stack

Benefits