AdTechTalent
Ad Ops17 days agoRemote

GumGum

Senior Account Manager (online advertising/digital media)

account managementprogrammaticdigital mediaadvertisingDSPSSPRTBdeal idsprivate marketplacesDoubleClickSalesforceJIRAIASDoubleVerifyUpwaveMillward Brownclient relationshipscampaign management

Key details

Salary

$83K – $102K

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Chicago, Illinois, United States

Full job description

Senior Account Manager role in Customer Success partnering with Sales to manage advertising campaigns and client relationships. Responsible for full post-sale campaign lifecycle including DSP activation, creative trafficking, QA, optimization, and performance management. Manage complex accounts with significant budgets in direct and programmatic environments. Drive renewals, revenue retention, and client growth. Mentor junior team members and serve as programmatic and performance strategy expert. Requires 3+ years digital media experience in Account Management or Media Planning, knowledge of DSPs, SSPs, RTB, Deal IDs, PMP, and tools like DoubleClick, Salesforce, JIRA, IAS, DoubleVerify. BA/BS degree or equivalent experience required. Role offers remote work but applicants must reside in Chicago for business needs. Salary range $83,000 - $102,000 annually plus quarterly incentives. Benefits include 401(k) match, bonus/commission/stock programs, and wellness focus.

What you'll do

  • Own the full post-sale campaign lifecycle for high-value and complex accounts including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns
  • Take full ownership of renewal strategy and revenue retention across a larger book of business
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions
  • Mentor and support Account Managers and new hires through training, process guidance, and best practice sharing
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance

Requirements

  • 3+ years in digital media, specifically within Account Management or Media Planning in online verticals
  • BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience
  • Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data
  • Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP)
  • Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify)
  • Thorough understanding of the agency ecosystem, from holding companies to agency trading desks
  • Proven ability to manage diverse client needs while maintaining a reputation for elite customer service
  • Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown)

Tech stack

DSPSSP3rd party dataReal-Time Bidding (RTB)Deal IDsPrivate Marketplaces (PMP)DoubleClickSalesforceJIRAIASDoubleVerifyUpwaveMillward Brown

Benefits

Competitive base payQuarterly incentive planEmployer-matched 401(k) retirement planParticipation in bonus, commission, or stock incentive program depending on roleEmphasis on recognition, development, and wellness

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