Full job description
The Senior Account Manager manages client relationships post-sale, providing campaign management, relationship development, retention, and upsell activities. Responsibilities include client communication, campaign strategy and execution, reporting, and collaboration with internal teams. Requires 4+ years in digital media or related client-facing roles, strong programmatic advertising knowledge, consultative client management skills, technical proficiency with Salesforce, ad servers, and Microsoft Office tools. Bachelor's degree preferred. Salary range $75,000 - $92,000. Benefits include medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company holidays. Role is hybrid based in Chicago, Illinois.
What you'll do
- Cultivate and maintain strong client relationships to drive client satisfaction, retention, and growth
- Act as the primary point of contact for day-to-day client needs and strategic account support
- Assess client goals and KPIs to develop tailored campaign strategies and recommendations that drive performance and revenue growth
- Manage campaign execution from kickoff through launch, optimization, reporting, and post-campaign insights
- Partner cross-functionally with internal teams to coordinate campaign updates, troubleshoot delivery or performance issues, and identify upsell opportunities
- Deliver proactive reporting, insights, and strategic recommendations using data, market trends, and campaign performance analysis
- Maintain accurate campaign and account information within Salesforce and other internal systems
- Develop a deep understanding of Nexxen’s product suite, platform capabilities, and best practices for campaign effectiveness
- Support regional revenue and growth goals through strong client management and strategic account development
- Collaborate closely with peers across the Account Management organization to support team success and knowledge sharing
- Serve as a subject matter expert in key areas of the business and contribute to team enablement and process improvement initiatives
Requirements
- 4+ years of experience in digital media, account management, client success, or a related client-facing role
- Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
- Strong understanding of programmatic advertising, ad tech ecosystems, DSPs, SSPs, auction dynamics, and digital campaign performance metrics preferred
- Experience working directly with clients in a consultative capacity, with strong relationship management and communication skills
- Self-motivated and proactive with the ability to learn new products, technologies, and market trends quickly
- Strong attention to detail with a process-oriented mindset and excellent organizational skills
- Excellent analytical, presentation, project management, verbal, and written communication skills
- Ability to collaborate effectively across teams while prioritizing competing requests and business needs
- Strong technical proficiency, including experience with Salesforce, ad servers, brand safety and verification partners, PowerPoint, and Excel (including pivot tables, charting, and large data set analysis)
- Bachelor’s degree preferred
Tech stack
Salesforcead serversbrand safety and verification partnersPowerPointExcel
Benefits
medical insurancedental insurancevision insurancedisability insurance401(k)Employee Assistance Program (EAP)parental leaveunlimited vacationcompany-paid holidays