Merkle seeks a Senior Account Manager to lead client success through account leadership, operational excellence, and strategic partnership. The role involves managing client portfolios, serving as primary client contact, revenue forecasting, and driving account growth. Requires 5-7+ years in client services or account management, 3+ years project management experience, and strong skills in communication, organization, and stakeholder management. Experience with financial forecasting and Power BI is needed. This is a hybrid role based in Maryland, USA. Salary range: $82,000-$100,000. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, paid time off, holidays, sick leave, and parental leave.
What you'll do
Manage a portfolio of clients with varying levels of complexity, scope, and allocation while balancing competing priorities and delivering exceptional client service
Serve as a primary client contact, leading meetings, managing stakeholder relationships, and ensuring alignment across internal and client teams
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Requirements
Bachelor's degree required
5-7+ years of experience in client services, account management, or a combination of agency and relevant client-side experience
5+ years of experience collaborating with remote and distributed teams
3+ years of project management experience
Proven ability to manage client relationships, navigate complex situations, and develop effective solutions
Experience with financial forecasting, revenue management, and account operations
Experience working in a fast-paced, client-focused environment
Strong communication, presentation, storytelling, and insight delivery skills
Exceptional organization, collaboration, and time management abilities
Self-motivated, solution-oriented, and highly ethical approach to work
Strong relationship-building and stakeholder management skills
Analytical mindset with the ability to identify trends, risks, and opportunities
Adaptability and comfort working in a dynamic, evolving environment
Growth mindset with a commitment to continuous learning and professional development
Tech stack
Power BIfinancial reporting tools
Benefits
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leaveCompliance with applicable state and local laws regarding employee leave benefits
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