Senior Account Manager

What you'll do

• Own and grow a portfolio of key agency accounts, serving as a trusted strategic advisor and primary point of contact
• Drive account strategy, performance, and retention by aligning The Trade Desk’s platform capabilities to client business goals
• Partner closely with Trading, Sales, and other internal teams to onboard new customers, scale existing accounts, and unlock incremental revenue opportunities
• Lead strategic planning, quarterly business reviews, and performance discussions with senior agency stakeholders
• Serve as a subject matter expert on The Trade Desk platform, proactively delivering insights and recommendations to improve campaign performance
• Deliver ongoing client education and training as new features, products, and best practices are introduced
• Collaborate with Product Management by sharing client feedback, helping shape the roadmap, and advocating for enhancements that drive client success
• Mentor and support junior team members, contributing to team development and overall Client Services excellence
• Help evolve and scale the Client Services function by developing best practices, training materials, sales enablement resources, and customer-facing documentation

Requirements

• 5-7+ years of experience in online advertising, ad tech, or digital media
• 3+ years in a client-facing, account management, or strategic services role
• Deep understanding of programmatic advertising including RTB, DSPs, ad exchanges, ad servers, and measurement solutions
• Proven experience managing and optimizing CPA, CPC, and CPM-based campaigns at scale
• Advanced proficiency in Excel and MS Office (pivot tables, advanced formulas, data visualization, and large data set analysis)
• Strong analytical, troubleshooting, and problem-solving skills with ability to synthesize data into clear, actionable insights
• Demonstrated success growing revenue and strategic value within accounts by understanding client objectives and recommending best-in-class solutions
• Exceptional communication, presentation, and stakeholder management skills including experience engaging senior agency and client leadership
• Ability to manage multiple high-priority accounts and initiatives simultaneously while meeting deadlines

Tech stack