Senior Account Manager

What you'll do

• Serve as the primary point of contact for key agency and brand clients, ensuring their success and long-term retention through proactive relationship management
• Drive upsells, cross-sells, and renewals by identifying opportunities to expand clients’ investment in our solutions, aligning our offerings with their business goals
• Collaborate with internal teams to ensure seamless campaign execution and performance tracking, providing clients with strategic recommendations based on data insights
• Act as a trusted advisor, guiding clients on best practices, industry trends, and campaign optimizations to maximize their return on investment
• Partner with Sales to develop customized pre-sale strategies, ensuring campaigns are set up for success from the start
• Work closely with internal teams—including Product, Ad Operations, and Sales Leadership—to advocate for client needs and drive innovation in our offerings
• Provide guidance and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team

Requirements

• 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry
• Proven ability to own and grow SME-level client relationships, drive revenue, and create long-term strategic partnerships
• Strong analytical and problem-solving skills, with experience interpreting complex data to drive campaign optimizations and business decisions
• Excellent communication, presentation, and negotiation skills, with the ability to influence both internal stakeholders and external clients
• Familiarity with ad operations workflows and tools (e.g., third party ad tags, verification tags)
• Knowledge of ad operations workflows and tools (e.g., DCM, Sizmek, Flashtalking) is a plus but not required
• A proactive, strategic mindset and a passion for delivering results in a fast-paced, ever-evolving industry
• Attention to details, well-organized, sense of responsibility and analytical skills (nice-to-have)

Tech stack

Benefits