AdTechTalent
Marketing1 month agoRemote

Merkle

Senior Account Manager

senior account managerdigital marketingmarketing operationsBrazeclient managementcampaign managementSOWaccount managementemail marketinghybridremote

Key details

Salary

$68K – $110K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Remote, United States

Full job description

Senior Account Manager role responsible for day-to-day execution of clients' marketing strategies for a major retail client. Acts as main contact for client, agencies, and internal teams. Requires partnership with client and Merkle stakeholders to execute marketing and support activities timely and efficiently. Responsibilities include managing client relationships, running meetings, ensuring deliverable quality, improving processes, leading delivery team, and managing multiple email campaigns via Braze. Requires Bachelor's degree, 6+ years agency experience in digital marketing or marketing operations, Braze experience, strong organizational and client-facing skills, knowledge of contracts and SOW management, and ability to identify business opportunities. Hybrid work model with some in-office days for employees near HQ or Hub offices; remote designation possible based on location and role. Salary range $68,000 - $110,400. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, paid holidays, sick leave, and parental leave.

What you'll do

  • Support or act as the primary contact for day-to-day delivery team and client
  • Build strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
  • Run internal and external client meetings; responsible for daily communication with key internal and external contacts
  • Ensure timeliness and quality of client deliverables
  • Continuously observe and identify areas to improve existing processes
  • Bring leadership, guidance and operational efficiencies to the delivery team
  • View bigger picture and disseminate information to appropriate parties for execution
  • Apply critical thinking skills to identify and mitigate potential delivery risks
  • Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze

Requirements

  • Bachelor's Degree required
  • 6+ years related agency experience, specifically within digital marketing or marketing operations
  • Experience with Braze
  • Excellent organizational skills, including strong attention to detail and ability to manage multiple projects simultaneously
  • Experience with client-facing responsibilities and giving client presentations
  • Knowledge of contracts and managing a SOW, along with scope creation and management
  • Ability to leverage business experience/acumen to identify new business and marketing opportunities
  • Strong listening and superior relationship building skills
  • Experience leading teams is a plus

Tech stack

Braze

Benefits

Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave

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