Pacvue seeks a Senior Scaled Customer Success Manager focused on Ads to manage digital and 1:Many customer success strategies for Helium 10 Ads and Amazon Seller Central advertising solutions. Responsibilities include managing a portfolio of customers, building scaled engagement strategies, managing direct business relationships, and driving retention and expansion. Candidates must have 5+ years experience in customer success or account management, direct experience with Amazon Seller Central Ads or Helium 10 Ads, strong data literacy, and excellent communication skills. Benefits include flexible PTO, medical and dental coverage, 401k match, paid parental leave, and more. This is a full-time remote role based in the US with a base salary range of $85,000-$90,000 plus bonus eligibility.
What you'll do
Diagnose and solve diverse retention and expansion challenges across the ads portfolio
Build new frameworks and precedent for onboarding, adoption, renewal, and expansion strategy
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Become an expert on Helium 10 Ads and Amazon Seller Central advertising tools
Build scaled engagement strategies that drive advertising ROI and customer success
Manage a small book of direct business with strategic relationships and quarterly business reviews
Familiarize with full suite of Helium 10 products emphasizing ad-related tools
Assist in scaling awareness and adoption of new advertising features and campaign types
Utilize customer data to identify trends and create targeted engagement campaigns
Exercise independent judgment on retention and expansion strategy across the ads book
Evaluate and improve the self-serve experience for ads products
Serve as primary point of judgment for Support, Marketing, Product, and Brand Evangelists on ads-related customer strategy
Iterate and test scaled program initiatives with emphasis on ads engagement, onboarding, and adoption campaigns
Track and report on results, customer feedback, and ROI improvements
Requirements
5+ years of experience in customer success, account management, or customer retention with a track record of owning end-to-end programs independently
Direct experience with Amazon Seller Central Ads or Helium 10 Ads platform
Hands-on knowledge of ad campaign management, budget allocation, bid strategies, and performance metrics
Deep understanding of Amazon advertising including campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement
Strong understanding of customer lifecycle management and retention strategies
Experience managing a book of business with direct customer relationships and driving revenue growth through expansion
Experience with automation tools, CRM software, marketing platforms, customer data platforms, and analytics tools
Excellent communication and interpersonal skills
Ability to own ads scaled customer success strategy end-to-end with autonomy
Strong data literacy with ability to analyze campaign performance data and make data-driven recommendations
Passion for helping customers succeed and commitment to continuous improvement
Tech stack
Helium 10 AdsAmazon Seller Central AdsSponsored ProductsSponsored BrandsSponsored DisplayCRM softwareautomation toolsmarketing platformscustomer data platformsanalytics tools
Benefits
Flexible Paid Time OffPaid Holidays and Floating HolidaysMedical, Dental, Vision, FSA, HSA with employer contributionLife Insurance and Pet Insurance401k with Employer MatchUp to 2 Days of Paid Time Off to Volunteer with a 501c OrganizationPaid Parental LeaveCompany-subsidized membership to Wellhub and PelotonFertility and family-building information platform through Carrot
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
