Salesforce System Analyst

What you'll do

• Partner with global business stakeholders to understand business needs and translate them into scalable CRM solutions
• Design, configure, and maintain workflows, automations, and business processes within Salesforce and related business systems
• Support ongoing optimization of CRM processes including lead routing, approvals, data management, notifications, and operational workflows
• Help evaluate and implement practical Generative AI use cases that improve team productivity and workflow efficiency
• Continuously identify opportunities to improve workflows, reduce manual effort, and enhance user experience across business systems
• Manage system enhancements through discovery, testing, rollout, documentation, and user support
• Collaborate with global Information Systems, Integration/Development, RevOps, and business stakeholders on cross-functional initiatives

Requirements

• 2–5+ years of hands-on experience in Enterprise Business Systems environments (e.g., Salesforce, Dynamics 365)
• Experience designing and implementing scalable workflows, automations, or business process improvements within CRM platforms
• Strong understanding of sales or go-to-market processes and how systems support operational efficiency
• Experience gathering business requirements and translating them into practical system solutions
• Interest in and curiosity about Generative AI tools and how they can improve business workflows and productivity
• Ability to work autonomously, take ownership of deliverables, and collaborate effectively with a manager and team based in a different time zone
• Salesforce certifications or experience with Salesforce Flow and declarative automation tooling (bonus)
• Familiarity with SQL/SOQL for data analysis and troubleshooting (bonus)
• Exposure to low-code/no-code automation tools or light scripting experience (e.g., Python, JavaScript) (bonus)

Tech stack

Benefits