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Product1 month agoHybrid

Criteo

Salesforce Delivery Manager

SalesforceAgileScrumKanbanpeople managementteam leadershipoffshore managementcareer developmentIT managementglobal teams

Key details

Salary

Not specified

Employment type

Permanent Full Time

Seniority

Lead

Years experience

10+

Location

Gurgaon, India

Full job description

Criteo Internal IT seeks an Agile Squad Team Lead to manage and grow Salesforce delivery teams in Gurgaon, India. The role focuses on people leadership, team development, and partner management within a global Agile organization. Responsibilities include leading Salesforce engineers and QA in Agile squads, career management, fostering team culture, staffing and hiring, managing offshore partners in India and Poland, and collaborating with global teams in France. Candidates should have 8-12 years of IT experience with people management, Agile team leadership, experience with offshore partners, and familiarity with Salesforce platforms. Strong communication skills and ability to work independently are required. The position offers a hybrid work model, career development programs, health and wellness benefits, and competitive compensation.

What you'll do

  • Lead, coach, and support Salesforce engineers and QA profiles within Agile squads
  • Own career management activities: onboarding, performance feedback, development plans, and skill progression
  • Foster a collaborative, inclusive, and high-performance team culture
  • Ensure team engagement, stability, and retention
  • Contribute to sourcing and hiring of new team members in collaboration with HR and IIT Director
  • Participate in interviews and assess technical potential and behavioral fit
  • Support workforce planning and anticipate staffing needs
  • Act as primary point of contact for offshore delivery partners in India and Poland
  • Ensure clear expectations, roles, and ways of working with partners
  • Drive assertive communication and escalation when issues arise
  • Contribute to continuous improvement of the partner model
  • Work closely with Product Owners, Scrum Masters, and Tech Leads based in France
  • Ensure alignment on ways of working, team organization, and Agile standards
  • Provide regular visibility on team health, staffing, and people-related risks

Requirements

  • 8–12 years of experience in IT environments with people management responsibilities
  • Proven experience managing engineers and/or QA profiles in Agile team setups
  • Experience working with offshore or external delivery partners
  • Prior exposure to Salesforce platforms (technical depth not mandatory)
  • Strong understanding of Agile ways of working (Scrum, Kanban, squad-based organizations)
  • Solid experience in managing IT careers and team development
  • Excellent communication skills in an international, English-speaking environment
  • Ability to work independently with limited day-to-day supervision
  • Experience in global organizations or captive centers

Tech stack

SalesforceAgileScrumKanban

Benefits

Hybrid working model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level

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