Salesforce Business Analyst

What you'll do

• Partner with global business stakeholders to deeply understand business needs and translate them into scalable CRM solutions
• Design, configure, and maintain workflows, automations, and business processes within Salesforce and related business applications
• Evaluate and implement practical Generative AI use cases to improve business users' productivity and workflow efficiency
• Continuously identify opportunities to optimize workflows, reduce manual effort, and enhance user experience across business systems
• Manage system enhancements through the entire lifecycle: discovery, testing, rollout, documentation, and user support
• Collaborate cross-functionally with global Information Systems, RevOps, and business stakeholders on high-impact initiatives

Requirements

• 2–5+ years of hands-on experience as a Salesforce Business Analyst or Implementer with a deep understanding of the platform
• Hands-on experience with Salesforce Flows and a strong technical grasp of declarative automation
• Proven track record designing and implementing scalable workflows, automations, or business process improvements within CRM platforms
• Strong core BA skills, including experience gathering business requirements and translating them into practical system solutions
• Solid business acumen, with a strong understanding of sales or go-to-market (GTM) processes and how systems support operational efficiency
• Enthusiasm for innovation, specifically around Generative AI tools and how they can improve business workflows and productivity
• Excellent communication skills and the ability to collaborate effectively in a team environment
• Strong analytical mindset combined with excellent self-learning abilities
• Autonomy and adaptability, with the ability to take ownership of deliverables and collaborate effectively with a manager and team based in a different time zone
• Salesforce certifications (bonus)
• Experience building GenAI solutions for business processes using Agentforce or other AI tools (bonus)
• Familiarity with SQL/SOQL for data analysis and troubleshooting (bonus)
• Exposure to low-code/no-code automation tools or light scripting experience (e.g., Python, JavaScript) (bonus)

Tech stack

Benefits