QA Manager

What you'll do

• Develop, own, and execute overall QA strategy aligned with organizational goals and client expectations
• Define, implement, and monitor QA processes, standards, and best practices across projects
• Continuously assess and adopt industry best practices, methodologies, and tools
• Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage)
• Lead, mentor, and manage a team of QA Engineers and Senior QA professionals
• Define and implement career development and skill enhancement roadmap for team members
• Foster a high-performance culture and manage individual performance
• Act as third-line people manager and escalation point for QA leads and engineers
• Own hiring strategy and decision-making for QA team, ensuring succession planning and talent retention
• Ensure customer satisfaction from software quality perspective and act as voice of quality in client engagements
• Collaborate with Product Managers, Business Analysts, Architects, and Development Leads on requirements and quality expectations
• Support pre-sales engagements by demonstrating QA capabilities and addressing client queries
• Identify and highlight software quality risks, provide risk assessments and mitigation plans
• Contribute to production issue investigations, root cause analysis, and preventive measures
• Establish defect management and escalation processes for timely resolution
• Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption
• Own quality assurance initiatives to strengthen release predictability, reliability, and time-to-market
• Stay updated with latest QA trends, tools, and technologies and integrate relevant advancements

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field
• 10+ years of experience in software quality assurance
• 3–5 years in a QA leadership or managerial role
• Strong knowledge of QA methodologies, processes, and best practices (manual and automation)
• Experience with test management tools (JIRA, TestRail, Zephyr, ALM)
• Proven ability to manage and scale QA teams
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and stakeholder management abilities
• Hands-on experience with test automation frameworks and tools (Selenium, Cypress, Playwright, TestNG, JUnit) - preferred
• Knowledge of CI/CD pipelines and QA integration into DevOps - preferred
• Experience in Agile/Scrum environments and familiarity with SAFe or other scaled Agile frameworks - preferred
• Certification in Quality Assurance/Testing (ISTQB, CSTE, CSQA) or Project Management (PMP, CSM) - preferred
• Exposure to cloud platforms (AWS, Azure, GCP) and SaaS testing strategies - preferred

Tech stack