Publisher Support Manager

ad operationsyield managementprogrammaticPMPheader biddingGAMExcelGoogle ProductsCRMCSSad traffickingremote

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote

Full job description

Freestar is seeking a Publisher Support Manager reporting to the Senior Manager, Publisher Support. The role involves troubleshooting publisher website issues, enabling features/products, and assisting in trafficking direct ad campaigns. The position requires collaboration with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers to increase publisher revenue. Candidates should have 3+ years in Ad Operations or Yield Management, knowledge of PMPs, header-bidding, programmatic advertising, CRM software, and strong skills in GAM, Excel, Google Products, and direct-sold campaigns. Technical comfort with ad code and CSS is a plus. Responsibilities include troubleshooting ad quality, implementing new products and placements, optimizing placements and network bidders, adjusting settings, trafficking campaigns, providing reports, and optimizing delivery to meet KPIs. The role is full-time, salaried, and fully remote. Visa sponsorship is not available.

What you'll do

Troubleshoot ad quality concerns
Implement new products
Handle new placement requests
Troubleshoot sites for data discrepancies or UX issues
Implement new demand (tag-based or otherwise)
Create new placements
Remove and/or add sizes to existing placements
Remove and/or add network bidders
Adjust refresh and timeout settings
Enable new products
Set up direct-sold and PMP campaigns sold by the publisher or Freestar
Provide screenshots and/or reports when requested
Provide avails for internal and external sales teams
Perform creative auditing
Optimize delivery to hit KPIs

Requirements

3+ years experience in Ad Operations or Yield Management
General knowledge of PMPs, header-bidding, programmatic advertising, CRM software
Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns
Strong technical background and comfort with reading ad code, some CSS is a plus
Excellent written and verbal communication
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example