AdTechTalent
Ad Ops5 days agoRemote

Freestar

Publisher Support Manager

ad operationsyield managementprogrammaticPMPheader biddingGAMExcelGoogle ProductsCRMCSSdirect-sold campaignstraffickingremote

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote

Full job description

Freestar is seeking a Publisher Support Manager reporting to the Senior Manager, Publisher Support. The role involves troubleshooting publisher website issues, enabling features/products, and assisting with trafficking direct ad campaigns. The position requires collaboration with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers to increase publisher revenue. Responsibilities include troubleshooting ad quality, new product implementation, placement requests, data discrepancies, demand implementation, creating and modifying placements, adjusting settings, enabling products, trafficking campaigns, providing reports, creative auditing, and optimizing delivery to meet KPIs. Requirements include 3+ years in Ad Operations or Yield Management, knowledge of PMPs, header-bidding, programmatic advertising, CRM software, strong skills in GAM, Excel, Google Products, direct-sold campaigns, technical ability to read ad code, and some CSS knowledge. Additional desired skills include excellent communication, motivation, organizational skills, professional maturity, and teamwork abilities. This is a full-time, salaried, fully remote position. Visa sponsorship is not available.

What you'll do

  • Troubleshoot ad quality concerns
  • Implement new products
  • Handle new placement requests
  • Troubleshoot sites for data discrepancies or UX issues
  • Implement new demand (tag-based or otherwise)
  • Create new placements
  • Remove and/or add sizes to existing placements
  • Remove and/or add network bidders
  • Adjust refresh and timeout settings
  • Enable new products
  • Set up direct-sold and PMP campaigns sold by publisher or Freestar
  • Provide screenshots and/or reports when requested
  • Provide avails for internal and external sales teams
  • Creative auditing
  • Optimize delivery to hit KPIs

Requirements

  • 3+ years experience in Ad Operations or Yield Management
  • General knowledge of PMPs, header-bidding, programmatic advertising, CRM software
  • Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns
  • Strong technical background and comfort with reading ad code
  • Some CSS knowledge is a plus
  • Excellent written and verbal communication
  • Internal motivation with a strong sense of urgency to drive projects to completion
  • Strong organizational skills with the ability to navigate multiple competing priorities
  • Professional maturity, aptitude, and confidence
  • Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example

Tech stack

GAMExcelGoogle ProductsCRM softwareCSSad codeprogrammatic advertisingheader-biddingPMPs

Benefits

Full-Time, Salaried PositionFully remote company with collaborative asynchronous teamworkOpportunity to be part of something BIG

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