AdTechTalent
Ad Ops4 days agoRemote

Overwolf

Publisher Success Manager

publisher successaccount managementdigital advertisingQBRKPIclient retentiongrowthad-ops

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

California, United States

Full job description

Publisher Success Manager responsible for onboarding new publishers, managing publisher portfolios focusing on retention and growth, maintaining communication, advocating for publisher needs, collaborating with internal teams to resolve issues, identifying trends and introducing strategies to increase revenue, conducting quarterly business reviews and regular check-ins. Requires 2-3 years experience in account management or related field, experience in digital advertising focused on publisher success, strong analytical skills, ability to nurture accounts, familiarity with low-touch and high-touch account management, experience with QBRs and KPI tracking, and ability to learn product implementation processes.

What you'll do

  • Own the end-to-end onboarding of new publishers, building rapport and fostering long-term partnerships
  • Manage an established portfolio of publishers, focusing on retention and growth
  • Maintain personalized, ongoing communication with each publisher
  • Advocate for publisher needs by addressing feature and data requests, reporting, and tools
  • Collaborate with internal teams to resolve roadblocks and ensure smooth implementations
  • Identify key trends across accounts, escalate when necessary, and introduce new strategies to increase revenue and enhance the client experience
  • Conduct quarterly business reviews (QBRs) and regular check-ins to strengthen relationships, analyze performance, and uncover opportunities for improvement
  • Become a custodian of the magical forest spirits, responsible for protecting them from the sharp metal axes of orcs and goblins

Requirements

  • 2-3 years of experience in account management or a related field
  • Experience in digital advertising, with a focus on publisher success
  • Strong analytical skills to review performance data and identify growth opportunities
  • A farmer mindset - adept at nurturing existing accounts and driving their growth
  • Familiarity with managing both low-touch and high-touch account types
  • Experience conducting QBRs, tracking KPIs, and documenting recurring challenges and solutions
  • Ability to quickly learn and understand product implementation processes

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