Programmatic / Digital Account Manager role based in Manila, Philippines with a hybrid work setup. Reporting to Hub Operations Lead. Responsible for managing and growing key programmatic media accounts across JAPAC, ensuring client satisfaction, revenue protection, and new opportunity identification. Key duties include client servicing, campaign operations, insight management, and innovation in account growth. Requires client-facing experience in digital media, background in client services, account management, sales support or ad-ops, strong organizational and communication skills, proactive and innovative mindset, and alignment with company values. Benefits include hybrid work environment, onboarding and training, mobility opportunities, healthcare, bonuses, generous PTO, and employee resource groups.
What you'll do
Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC
Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them
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Listen actively to clients and internal teams, translating needs into clear actions and opportunities
Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth
Act as a trusted advisor, balancing client priorities with what’s right for MiQ and CoS
Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice
Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners
Manage creative tag trafficking
Provide clients with timely screengrabs and proof of performance updates
Ensure reporting is correctly set up and focused on the KPIs that matter
Monitor pacing and performance, working with Trading and DnA to optimise and course correct
Troubleshoot campaign issues with the support of AM peers/Trading function
Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning
Manage re-booking of BAU activity to ensure continuity of revenue and a smooth client experience
Support booking reconciliation and invoice query resolution
Protect and grow MiQ’s accounts via upsell/cross-sell
Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
Collaborate with sales and trading to drive performance
Requirements
Client-facing experience in Digital Media
Background in Client Services / Account Management / Sales Support / Ad-Ops
Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
Excellent communication & relationship-building skills
Independent, proactive and innovative mindset
A can-do attitude to provide energy, drive and enthusiasm
Alignment with MiQ's core values
Passion for growing your career as the company scales
Tech stack
Salesforce CRM
Benefits
Hybrid work environmentNew hire orientation with job specific onboarding and trainingInternal and global mobility opportunitiesCompetitive healthcare benefitsBonus and performance incentivesGenerous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiativesEmployee resource groups designed to connect people across all MiQ regions, drive action and support our communities
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