Programmatic / Digital Account Manager

What you'll do

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth
• Act as a trusted advisor, balancing client priorities with what’s right for MiQ and CoS
• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners
• Manage creative tag trafficking
• Provide clients with timely screengrabs and proof of performance updates
• Ensure reporting is correctly set up and focused on the KPIs that matter
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct
• Troubleshoot campaign issues with the support of AM peers/Trading function
• Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning
• Manage re-booking of BAU activity to ensure continuity of revenue and a smooth client experience
• Support booking reconciliation and invoice query resolution
• Protect and grow MiQ’s accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance

Requirements

• Client-facing experience in Digital Media
• Background in Client Services / Account Management / Sales Support / Ad-Ops
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills
• Independent, proactive and innovative mindset
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values
• Passion for growing your career as the company scales

Tech stack

Benefits