Seeking a Programmatic Customer Success professional to manage partner relationships across digital advertising ecosystem including agencies, curation providers, supply-side partners, retail and commerce media networks, and data providers. Responsibilities include owning day-to-day partner relationships, onboarding new partners to Maestro platform, collaborating with internal teams to resolve issues, monitoring partner activity, identifying growth opportunities, and maintaining partner knowledge base. Requires 1-2 years experience in digital advertising or related fields, familiarity with programmatic advertising, strong communication, data literacy, organizational skills, and a growth mindset. Salary range USD 70,000 - 80,000 per year.
What you'll do
Own day-to-day relationships for a portfolio of partners, serving as a reliable point of contact for questions, requests, and troubleshooting
Help onboard new partners onto Maestro and ensure a smooth start to the relationship
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Partner with internal teams (Product, Sales, Operations) to resolve issues and unblock partners quickly
Monitor partner and deal-level activity, and help flag both growth opportunities and at-risk accounts early
Build real depth on Maestro and Equativ's curation and activation capabilities to support, educate, and advise partners
Help maintain a living knowledge base on partners to inform support and growth strategies
Identify opportunities to grow existing accounts, including new formats, deal types, and adjacent products
Coordinate with Sales, Product, and Operations to keep partner needs visible and moving
Track open items and follow through until resolved, managing portfolio with discipline
Stay curious about developments in programmatic, curation, and AI to build expertise
Bring partner feedback back to the team to improve the partner experience
Requirements
Around 1 to 2 years of professional experience, ideally in digital advertising, media, AdTech, customer success, account management, campaign management, or a related area
Some familiarity with programmatic advertising or the digital media ecosystem
Growth mindset with interest in helping partners succeed and expand their business
Strong communication skills and ability to build relationships with partners of different types and seniority levels
Comfortable working with data: reading reports, spotting trends, and knowing when something needs attention
Curious and eager to learn about programmatic advertising and technology
Comfortable asking questions and figuring things out independently
Organized and disciplined, able to manage a portfolio of partners and competing priorities
Collaborative mindset and ability to work well across internal teams
Strong attention to detail and follow-through
Comfortable working in a fast-moving environment where priorities can evolve
