AdTechTalent
Programmatic96 days agoOn-site

Samba TV

Programmatic Account Manager

programmaticaccount managementad techDSPSSPcampaign managementclient successtechnical supportsemantic targetingACRcontextual targeting

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

London, England, United Kingdom

Full job description

Samba TV is seeking a Programmatic Account Manager to support its expanding EMEA client base. The role involves client servicing, media planning, campaign management, and technical support within programmatic advertising. Responsibilities include managing client relationships, onboarding and training clients on Semasio’s Semantic Targeting Platform, reviewing campaign briefs, recommending targeting strategies, monitoring campaign performance, providing technical support, analyzing client data for growth opportunities, driving upsell and cross-sell, advising on market trends and product needs, and contributing to internal knowledge sharing. Candidates should have 2-4 years of experience in customer success, account management, or technical support in ad tech or programmatic media, experience with DSPs and SSPs, strong technical understanding of digital advertising platforms, excellent communication skills, and the ability to present complex concepts clearly.

What you'll do

  • Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships
  • Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio’s Semantic Targeting Platform and the broader programmatic ecosystem
  • Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery
  • Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed
  • Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts
  • Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention
  • Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions
  • Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration

Requirements

  • 2 to 4 years of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry
  • Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable
  • Strong technical understanding of data, targeting methodologies, and digital advertising platforms
  • Excellent communication and client-facing skills, with a proactive, solution-oriented approach
  • Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner
  • Experience conducting product training and leading onboarding sessions
  • Strong analytical and problem-solving skills with an ability to turn data into insights
  • Collaborative team player who thrives in a fast-paced, dynamic environment

Tech stack

DSPSSPprogrammatic advertisingSemantic Targeting PlatformACRcontextual targeting

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