Program Director – Agentic Commerce Initiatives

What you'll do

• Own the OpenAI program plan from concept to scale, translating leadership ambitions and AOP targets into milestones, dependencies, and success metrics
• Partner with Product and R&D to define release scope, gates, and timelines for OpenAI-powered features and platforms
• Ensure program plans protect broader portfolio and AOP commitments
• Lead a cross-functional squad (Product, R&D, GTM, Commercial, Marketing, Finance, Legal, People, Ops) with clear roles and decision-making
• Set and run governance cadence including weekly program reviews and executive check-ins
• Coordinate with regional leaders to ensure field readiness including sales motions, enablement, support model, Salesforce/tooling requirements
• Track progress against time, scope, and quality; escalate risks early
• Define clear entry/exit criteria for launches and care periods
• Work with GTM and Commercial to create narratives, playbooks, and adoption programs for OpenAI capabilities
• Define and track adoption KPIs and drive corrective actions when off-track
• Partner with Revenue Ops and Analytics for measurement, reporting, and dashboards
• Act as single point of truth for OpenAI program status for leadership and stakeholders
• Build and maintain stakeholder map and ensure understanding of OpenAI initiative impacts
• Draft and coordinate executive communications framing context, decisions, and expectations
• Design, document, and evolve the operating model for AI programs including cadence, roles, decision frameworks, intake/prioritization, and escalation paths
• Capture and socialize lessons learned from major launches and embed them into future programs
• Champion best practices in program management including tooling, templates, and rituals

Requirements

• 7+ years of program or project management in tech, product, or commercial organizations
• At least 3 years leading complex cross-functional programs
• Proven experience in shipping and scaling programs crossing Product, Engineering, GTM, and Commercial
• Strong understanding of digital advertising / performance media or adjacent SaaS/platform businesses
• Ability to work with senior executives, drive alignment, and hold teams accountable without direct line authority
• Excellent written and verbal communication skills
• High analytical rigor with experience in revenue targets, KPIs, variance analysis, and action plan building
• Experience building and running governance cadences
• Nice-to-have: Experience with AI/ML-driven products or partnerships
• Nice-to-have: Prior work on self-service or full-funnel / cross-channel advertising solutions
• Nice-to-have: Familiarity with portfolio management and AOP planning
• Fluency in French is an advantage

Tech stack

Benefits