AdTechTalent
Ad Ops2 months agoHybrid

Taboola

Professional Services Subject Matter Expert

supporttechnical escalationtroubleshootingAIautomationad-techproject managementtrainingknowledge managementhybrid work

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Budapest, Hungary

Full job description

Seeking a senior-level engineer for advertiser professional services tech solutions. Requires 3+ years in 2nd level support or 1+ year in 3rd level support with strong technical skills in architecture, frontend/backend services, troubleshooting (web, DB, analytics, APIs/SDKs, logs), data analysis, project management, and English communication. AI and automation experience preferred. Responsibilities include complex issue troubleshooting, escalation management, team consultation, operational analysis, training material creation, collaboration with product and R&D, and managing strategic projects. Hybrid work schedule based in Budapest.

What you'll do

  • Perform in-depth troubleshooting of complex support issues in SME areas
  • Serve as escalation point for critical issues
  • Provide assistance and consultation to lower level support teams and other groups
  • Analyze operational aspects and share actionable insights with management
  • Create and provide training and knowledge materials including new feature introductions and troubleshooting methodologies
  • Collaborate with NPI Specialist on new product introductions
  • Conduct periodic meetings with Product and R&D on issue prioritization and supportability
  • Coordinate with professional services, support, sales, and account management teams
  • Identify and close gaps in knowledge, methodologies, supportability, and automation opportunities
  • Manage ad-hoc strategic activities and projects related to expertise area

Requirements

  • 3+ years of experience in 2nd level support or 1+ years in 3rd level support
  • Advanced technical orientation and understanding of architectural design and flows
  • Familiarity with frontend and backend services and reading code
  • Proficiency in troubleshooting methodologies including web, DB, analytics, APIs/SDKs, logs
  • Ability to analyze operational data and provide actionable insights
  • Project management skills including time management, activity tracking, and reporting
  • Excellent written and verbal English communication skills
  • Service quality awareness and empathy
  • Experience with AI and automation in support flow automation and knowledge content creation (advantage)

Tech stack

webdatabaseanalyticsAPIsSDKsAIautomation

Benefits

Comprehensive health, dental, and vision benefits401k matchingPre-tax commuter benefitsFully stocked kitchenVarious gym partnershipsHybrid work schedule with 3 days in-office and option for more

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